About Us
WorldWide Interpreters, Inc was
incorporated in the State of Texas on February 1998 with its principal office in Houston, Texas. WorldWide
Interpreters has an impressive client list. Our client list includes interpretation services to the second
largest county in the United States (Maricopa County) and several state governments. WorldWide Interpreters also
serves medical facilities found in Oklahoma, Alabama, Texas, Georgia, California, Tennessee, and others. For our
state government customers, we process over 2.5 million minutes of interpretation yearly.
In 1998, the founder of
WorldWide Interpreters, a former NASA engineer, responded to requests from hospital staff for an easier to use
device for language interpretation with the development of the first wireless "Interpreter in a Box".
There is no other company that provides a wireless telephone interpretation system with the design features
specifically for the health care system. As an example of the importance of these advantages, after an extensive
competitive evaluation process, the board members of FirstChoice Cooperative (over 20,000 members nation-wide,
which include hospitals, healthcare facilities, MSO clinics, rural clinics, home health agencies, reference labs,
and emergency medical services) recently selected WorldWide Interpreters, in a 17 to 1 vote over Language Line
and other contenders, to be the sole source provider for their member companies. The primary reason was that our
system is so much easier to use. If the language interpretation system is not user-friendly, it is inevitable
that caregivers will revert to using housekeeping staff or underage family members as interpreters.
We leverage the latest in
call center technology. The disperse locations of these customers should prove our ability to provide
interpretation services to diverse populations. Some of WorldWide Interpreters, Inc notable features making it
the most suitable vendor for include:
o A proven track record at
providing over-the-phone interpretation services to large-scale clients as is evidence by the States of
Tennessee, Idaho, Virginia, Oklahoma, Massachusetts, and Texas;
o Ability to provide quick
set-up (matter of minutes) for new clients;
o Capacity to absorb
large-scale or large-volume customers quickly;
o Ability to provide
conferencing capability for up to four parties including the calling party, the limited English speaker, and the
vendor/interpreter triaged by an operator.
o Efficient organizational
business models optimized to provide high-end services at low costs;
o Financial stability to
acquire and maintain large-scale customers;
o Billing starts as soon
as the interpreter is on-line
o Long-standing customer
relationships such as the Maricopa Integrated Health System (MIHS), Maricopa County, AZ, with 13 separate
facilities - World Wide Interpreters is now on its third contiguous contract award to MIHS for all its
interpretation services, including American Sign Language, using internet-based video. The contract relationship
began in December 1999 with a second renewal in 2003 and a third in 2009;
o A scalable and secure
platform provides unlimited simultaneous call capacity and system redundancy;
o Dedicated service and
24x7 phone support assure immediate response;
o Customer Support Hotline
for resolving customer issues rapidly;
o Offer over 200
languages;
o Competitive costs due to
our PIN-based system
